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Cratos fits the bill at modern London eatery

Entire ordering and billing transaction is now completed at the tableside

Cratos Hospitality Services recently installed its EPOS software and head office systems at Khana Khazana, a restaurant in Green Street, East London.

This well-known Forest Gate location, close to West Ham United’s Upton Park Football Stadium, is now home to another team – Khana Khazana’s team of chefs. Using authentic ingredients in a wide range of Indian dishes, the chefs ensure full flavour and dedication to the traditions of regional Indian cookery.

Despite the traditionalism of its menu, the dining room is modern, creating a relaxed and stylish atmosphere, and to further develop this theme owner Deepak Mohindra decided to install the most suitable EPOS system to run his restaurant operations to a high level of efficiency.

Cratos Hospitality was the only company, out of those he examined, to offer the hand-held ordering system he was looking for. Critically, this had to have finalisation of payment of client bills straight from the hand-held, without the need to go to a touch screen till.

Other systems require the waiter to retreat to the nearest touch screen till to close off a table and produce the bill. “The other systems I looked at were fine for taking the order, but not for paying it off the bill itself,” said Deepak.

However, Deepak wanted to take this one step further and enable waiting staff to complete the transaction at the table in front of the customer, with a belt printer producing the final bill, saving time going to a remote printer.

Cratos provided the necessary solution here, using Socket Mobile 650 hand-held ordering devices and Bixolon SPPR 200 belt printers. Staff were able, for the first time, to produce bills from a belt printer using Bluetooth connectivity.

Media Downloads:
Press release in full (Word) | jpg images: Khana Khazana | Tableside ordering | Tableside billing.

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Intuitive system pleases staff at Cromwell's

Cromwell's Wine Bar in Shrewsbury has recently installed a Cratos EPOS system with hand held ordering, stock control, and hotel management booking software, to which Cratos has now added an open-to-all wifi system, for customers to gain free access to the internet when they visit Cromwell's.

Owner Karen Avery reports: "I have managed to spread my enthusiasm for your software to the staff now. As well as using the till and hand held, they are adding the new menus and changing the prices themselves, clocking in and out every day using the time keeping module and updating the room booking module daily so that food and drinks can be transferred to rooms and so that we can print out customer receipts during the EOD procedure."

"We have had the Cratos system installed in Cromwell's for three months and it has become an essential part of our business. It provides us with all the management information we need to run the business without having to be on the premises. Following our training, our staff have found the system easy to use from taking an order from the customer through to kitchen order deliveries and final bill presentation. Our staff were used to a paper based order system but they have really taken to the system due to its intuitive nature.

"The system is robust and well designed and seems able to survive a bar environment," says Karen.

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Cratos appoints a General Manager

Chris Gilliland has been appointed general manager of epos-provider Cratos Hospitality Limited to help guide the company through its current programme of expansion.

Chris has a wealth of experience in the hospitality industry, having co-owned and managed a free house and restaurant business during the boom period of the '80s - while beta testing the forerunner to the Bass Retail EPOS System developed by Xn Checkout Corporation – and subsequently moving into the technology sector of the market holding sales and major account roles within Micros Fidelio, Clarity Retail Systems and GEAC Hospitality Division.

Latterly, Chris has been involved with dynamic data distribution, e-commerce and SaaS concept technologies mainly focused across the Global Travel and Leisure markets.

His diverse roles have included Customer Services Manager, Executive General Sales Manager and Business Systems Consultant and he now joins Cratos from his previous role as Group Sales and Marketing Director of a leading UK Travel Technology Supplier.

Commented Chris: "I am really pleased to be joining a company as innovative and customer focused as Cratos at this exciting time in the hospitality industry and look forward to using my experience to help further establish the company as a leading software and service provider.

"Despite difficult economic conditions, the marketplace is proving to be surprisingly buoyant. Many restaurants, coffee shops and bakeries are using any downturn to re-equip ready for when the market picks up again.

"And as Cratos writes its own epos software, it is uniquely positioned to provide what the customer needs, rather than supplying the same rigid package to all users. Clubs, pubs and nightclubs often have individual requirements and Cratos software can be written or adapted in-house, efficiently and cost-effectively, to accommodate these needs."

He added: " It clearly makes sense at this time to invest in point-of-sale solutions that will manage not only the obvious sales operation, but also inventory, staffing and accounts as well as a multitude of other business functions, quickly and accurately."

Chris will also be involved in the company's expansion into new markets that will enable Cratos to continue as a leading EPOS supplier.

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Sports Cafe London chooses Cratos

Sports Cafe London has chosen Cratos EPOS Software to run this iconic venue; 14 terminals installed in May 2010 with full reporting links to Cratos Head Office system

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Dublin Airport installs Cratos into its bars

Signature Bars Ireland installs Cratos into its outlets at Dublin Airport, including the Apron, Bailey, Bagel, CU, Gateclock, Garden Terrace, Skyview and Tor Bars.

Read More

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Martins Bakery rolls out 60 terminals running Cratos EPOS

Martins Bakery, a long - standing customer of Cratos, upgrades all of its 28 outlets with new J2 650 EPOS Terminals running the Cratos EPOS system.
The Cratos Software is running on the Microsoft WEPOS operating system using solid state drives enabling the J2’s to run in “Green Mode” ensuring minimal power consumption and maximum reliability.

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Raymond Blancs’ Brasserie Blanc Portsmouth

The latest restaurant in Portsmouth Gunwharf Quays is using the Cratos EPOS system.
The new restaurant sends its daily sales back to the central Cratos Hospitality Head Office module.

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Yellow Hammer Bars installs Cratos

into its latest Groove night clubs at Wrexham and Milton Keynes.
Both with 10 terminals, the fast operation of the Cratos Software is essential to these very busy venues.

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Matter Night Club, O2 Arena London

The O2 Arena, formerly known as the Millennium Dome, has just witnessed the opening of the largest club in London, and Cratos supplied all the IT EPOS infrastructure. 30 X J2 580 terminals were installed over three floors of this mega club, running Cratos EPOS software and Cratos’s own stock control software.
This is probably the largest single EPOS installation in one venue in Europe!.

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Milsoms Hotel (Loch Fyne) in Kenilworth

Milsoms Hotel in Kenilworth is a stunning new 31 - bedroom hotel adjoining the 49^th Loch Fyne Restaurant.
Cratos has supplied the EPOS and Handheld solution to the restaurant which interfaces to the Cratos developed Property Management System used for the hotel reservations.
The real-time on-line reservations system (www.milsomshotel.co.uk) gives real-time availability of the hotel and online bookings are received straight into the system at the hotel.
 

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Raymond Blanc’s Brasserie Blanc Bristol

Have just opened their 8^th and arguably their best restaurant yet, at Bristol’s new Cabot Circus development in the centre of the city, installing 7 Javelin Vipers and Cratos Software, and for the first time for this group, 2 X Handheld ordering devices for their members area, running Cratos’s extremely reliable hand-held software.

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The 107 Club Installs Cratos EPOS Solution

The Cratos developed EPOS system is installed onto 8 pole-mounted J2 580’s and the bar- tenders log in using the new biometric finger-print scanners for extra security.
The 1000 capacity night club can depend on the reliability and stability of the Cratos supplied solution.

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Rolls out Cratos EPOS system

to 15 of its night clubs across the UK.  The Cratos EPOS system is ideally suited to their high turnover clubs due to its speed, reliability and ease of use.

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Loch Fyne Restaurants, continue roll out

of the Cratos EPOS and Handheld solutions to its new stores in Shrewsbury, Wokingham, Didsbury, West Kirby, Cowbridge, Alderley Edge and Ascot.

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Birds of Derby refit shop with J2 and Cratos EPOS

Read More Information

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Town and Country Group

Installs Cratos EPOS system into its newest Après brand site in Cheltenham.
All 8 Apres / Mechu sites run the Cratos EPOS solution linking to Fourth Hospitality.

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Loch Fyne Restaurants, Sheffield

go live using Cratos Software running on Symbol hand-held order devices, Javelin Viper touch screens. This is the 39^th site now installed and supported by Cratos for Loch Fyne Restaurants.

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Raymond Blancs’ Brasserie Blanc Restaurant

Opens in Winchester with the Cratos EPOS Solution and is now the 8^th restaurant in the group to run Cratos EPOS and Head Office reporting.

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The Columbo Group

Install Head Office Central Software to centralise reporting and pricing for its growing London pub group.

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Loch Fyne Fishmongers

Install the Cratos EPOS and integrated weighing Scales and Label printing solution into its new shop in Wimbledon.

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Jenkins Bakery

South Wales Bakery Chain, install Cratos Software and Hardware in to all of its 21 shops in 3 weeks.

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Raymond Blancs’ Brasserie Blanc Restaurant

opens in Milton Keynes with the Cratos EPOS solution and is now the 7^th restaurant in the group to run the Cratos EPOS and Head Office reporting.

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Candu Night Club Chain

start the installation of the Cratos EPOS solution, in the first instance into 7 of its 35 sites.

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Loch Fyne Restaurants, Milton Keynes

Install the Cratos EPOS and Handhelds at its newest restaurant.
This is the 38^th site now installed and supported for Loch Fyne Restaurants.

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Zumo’s Juice Bars Scotland

Install Cratos Head Office system linking 10 Cratos existing locations back to Glasgow head office.

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Ministry of Sound London

Install Cratos EPOS and Stock Solution into its world renowned famous night club.
Integrated to Commidea Chip and Pin devices, guarantees extremely fast payment of credit card transactions at the door and bars.

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Middleton Park Hotel, County Westmeath, Ireland

install integrated Cratos PMS and EPOS solutions.

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